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Refund Policy – The Family Matrimony

Effective Date: 20-01-2026
Company:  DAILINDIA PRIVATE LIMITED
Website & Mobile Application: The Family Matrimony (Web & App)

1. General Refund Policy

  • All subscription purchases made on Family Matrimony are final and non-refundable.

  • No refunds are provided for change of mind, partial usage, or early cancellation.

  • Approved refunds, if any, will be credited to the original payment method within 10–15 working days.

2. Eligible Refund Cases

Refunds are considered only in the following situations:

  • Duplicate Charges: User is charged more than once for the same subscription due to a technical issue.

  • Payment Gateway Errors: Amount is deducted, but the subscription is not activated.

3. Refund Request Process

  • Refund requests must be raised within 7 days of the transaction.

  • Requests should be submitted through the app or official support channel and must include:

    • Registered mobile number

    • Transaction ID or payment receipt

    • Reason for the refund request

  • The support team will review and respond within 10 business days.

4. Refund Processing

  • Once approved, refunds are processed to the original payment method only.

  • Processing time: 10–15 working days, depending on the payment provider.

5. Non-Refundable Cases

Refunds will not be issued for:

  • Lack of matches or marriage not taking place

  • Account suspension or termination due to policy violations

  • Unused subscription time or early cancellation by the user

6. Contact & Support

For refund-related assistance, users may contact the official Family Matrimony support team through the app or the published support email.
email: support@thefamilymatrimony.com

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